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Privacy Policy

Heavenly Hands Massage Clinic – Privacy Policy


Effective Date: 10/07/2025

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Heavenly Hands Massage Clinic is committed to protecting your personal information and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect, use, store, and protect your data when you use our website or engage with our services.

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1. Who We Are

Heavenly Hands Massage Clinic is a small, independent massage therapy business based in Kidderminster. Our website is built and hosted using Wix, a third-party website development platform. Website data and functionality are managed by Foghorn Advertising and Marketing, who assist with web performance, analytics, and content management.

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2. About Wix

Wix.com Ltd (“Wix”) provides our website infrastructure. Wix may store website data, contact form entries, and analytics information on secure servers located in the EU, UK, or USA.

Wix’s compliance:

  • Wix is ISO 27001 and SOC 2 certified

  • Wix complies with GDPR and has robust data protection practices

  • Wix uses encrypted HTTPS protocols to protect site visitor data

  • For more details, see Wix’s Privacy Policy: https://www.wix.com/about/privacy

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3. What Personal Information We Collect

We may collect:

  • Your name, phone number, and email address (via forms or booking requests)

  • Health information relevant to massage suitability (if provided)

  • Booking dates and session notes (stored securely offline or in encrypted storage)

  • Anonymised website usage data (via Wix and third-party tools like Google Analytics)

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4. How We Use Your Information

We collect and use your data to:

  • Manage and confirm bookings

  • Assess your suitability for specific massage treatments

  • Send appointment reminders and follow-ups

  • Maintain client records for legal and insurance compliance

  • Improve our website’s functionality and security

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5. Foghorn Advertising and Marketing – Data Handling

Our website is supported by Foghorn Advertising and Marketing, who help maintain and manage the site’s content, performance, and basic data processing. They:

  • Only access client data as needed to maintain website functions

  • Do not sell or share any personal data

  • Are contractually bound to maintain GDPR compliance

  • Will only disclose data if legally required (e.g., court order, police request)

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6. Data Storage and Security

  • Client data is stored using password-protected systems and secure email platforms

  • Health notes and appointment records are kept offline in locked files or encrypted digital files

  • All transmissions through the website are encrypted via HTTPS

  • Access to all systems is restricted to authorised personnel only

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7. How Long We Keep Your Data

  • Basic client records are retained for up to 7 years, in line with UK insurance and legal standards for health-related services

  • Website analytics data is retained for up to 26 months

  • You may request data deletion unless it is required for legal or insurance compliance​

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8. Your Data Protection Rights

You have the legal right to:

  • Access a copy of your personal data

  • Request correction or deletion of your information

  • Object to or restrict processing

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please email: heavenlyhandswithstacey@gmail.com

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9. Cookies and Tracking

Our website may use cookies and tracking tools provided by Wix and third-party services (e.g., Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings if you prefer not to be tracked.

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10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in the law or our services. Any updates will be posted on our website, and significant changes may be communicated to you directly.

Contact Us
Email: heavenlyhandswithstacey@gmail.com

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If you have any questions about this policy or how your data is handled, please get in touch.

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